According to the AAMC, medical students should still expect some virtual interviews this year. There are obvious pros to this format—reduced travel costs, scheduling flexibility, and the comforts of home—but in order to connect most meaningfully through a computer and make a lasting impression, you will likely need some additional preparation.
HBR published a piece last year on succeeding in the virtual interview, which was written by Ben Laker, Will Godley, Selin Kudret, and Rita Trehan. They spent hours watching remote job interviews and reviewing the data to determine what drives success in a virtual interview. We’ve summarized their findings below.
Ensure that the technology enables connection, not distraction.
Background: Opt for a clean, uncluttered space or select an unobtrusive virtual background. The HBR authors found that unconscious bias was less likely to appear when interviewees used a plain virtual background (forget the beach, mountains, or the Golden Gate bridge).
Lighting: Place a light in front of you so that your face is clearly visible on the screen (backlighting will result in shadows). Take a test run with a friend or family member around the same time of day as your interview to confirm that they are able to see you clearly (this will ensure any natural light in the room isn’t casting shadows).
Bandwidth/connection: If possible, ask others in your home to log out of any high-bandwidth activities during the time of your interview, or consider hardwiring your computer into the internet. You may also want to perform an internet speed test (you can find via google).
Prepare yourself for glitches.
Understand the platform that you’ll be using; if it’s new to you, download the platform and practice with a friend or family member to gain some comfort prior to your interview.
Make your notes available, but don’t depend on them. Interviews—virtual or face-to-face—are dependent on connection, which gets lost if you’re buried in your notes. Ensure that your notes provide only key words (in large font) that are well organized (e.g., Why XXX Medical School, research experiences, clinical experiences, etc.). Don’t allow yourself to rifle through papers at the expense of eye contact, responsiveness, and active listening.
Stay calm. If there’s a glitch, or a question that you need to think about, ask for a few seconds to think or take a sip of water. Collect yourself and present your answer when you’re ready, rather than feeling the need to launch into a response prior to gathering your thoughts.
Practice both your interview responses and presentation.
Note your pace. When nerves hit, people tend to speak more quickly. Practice providing your responses out loud in a steady cadence. While you don’t want to overcorrect and speak too slowly, you will want to ensure that you’re not rushing through the response and leaving your interviewer scrambling to understand what you’re saying.
Use hand gestures (and don’t cross your arms). The HBR article notes that hand gestures can make you appear more trustworthy and the authors’ study found that 89 percent of successful interviewees used hand gestures to emphasize big points.
Promote connection through eye contact. Look into the camera instead of at your own reflection. You may want to turn off the video mirroring capability (only after you’ve done a practice run so that you’ve confirmed that your lighting and position work well).
Finally, remember that an interview is about making a connection with another person. The interviewer wants to know you, to understand the person and personality behind your application. While you want to present yourself in the best light, a successful interview is not about coming across as flawless. Rather it is about allowing the interviewer visibility into your personality and character, and demonstrating the qualities that will make you a successful student and medical provider. The more you can focus on the interview as a point of connection, instead of a test to pass, the better your odds of success.
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